Shipping policy

Shipping Policy

Last updated: November 9, 2026

1. Order processing
We usually process orders within 1 to 3 business days (Monday to Friday, excluding U.S. federal holidays). Some products have longer processing times, which are shown on the product page when they apply. Orders are not shipped on weekends or holidays.

2. Fulfillment partners and shipping origin
Our products are fulfilled by third-party suppliers and fulfillment partners, currently Spocket, and other partners such as Zendrop where a product is sourced through them. Depending on the supplier, your item may ship from a warehouse in the United States or from another country, which affects delivery time and any customs duties. If your order contains items from different suppliers, they may arrive in separate packages, on different days and with separate tracking numbers.

3. Shipping rates
Shipping costs are calculated at checkout based on the products, their origin and your destination, or are a flat rate when stated. When we advertise free shipping (for example free U.S. shipping), the offer applies as described at the time of your order. Prices shown do not include sales tax where it applies.

4. Estimated delivery times
The estimated delivery time is the supplier's processing time plus shipping time, counted in business days (weekends and holidays are not counted). For orders shipped within the United States the total is typically about 6 to 10 business days, but the exact estimate depends on the product and supplier, is shown on the product page or at checkout, and is an estimate, not a guarantee. We currently offer standard shipping only unless another option is shown at checkout. Weather, carrier delays and high-volume periods can add time.

5. If we cannot ship on time
If we cannot ship your order within the time we stated, or within 30 days if no time was stated, we will notify you by email without you having to ask. You will be offered the choice to wait for a new shipping date or to cancel your order for a prompt full refund.

6. Tracking
Once your order ships you will receive a tracking number by email. Tracking updates can take up to 24 to 48 hours to appear on the carrier's website. You can also use the Track your order page.

7. Lost, delayed, damaged or wrong items
If your tracking shows "delivered" but you did not receive the package, or your order has not arrived by the estimated date, please contact us and we will investigate with the carrier and the supplier. If an item arrives damaged, defective or incorrect, contact us within 3 days (72 hours) of delivery with your order number and photos, as described in our Return & Refund Policy. We will arrange a replacement or a refund where appropriate.

8. Address changes and cancellations
Please contact us as soon as possible if you need to change the shipping address or cancel an order. If the order has not been processed or shipped yet, we will do our best to help. Once an order has shipped, changes may not be possible or may be subject to carrier fees. If an order is cancelled before shipment, you will receive a full refund.

9. Shipping restrictions
We do not ship products that violate federal or state shipping regulations. Hazardous materials and items that require special permits are not shipped. We may refuse or cancel orders to invalid addresses or for restricted products.

10. International orders, customs, duties and taxes
If we ship an order outside the United States, the customer is responsible for any import duties, taxes, customs clearance fees and other charges imposed by the destination country, and customs processing may add extra days. Where applicable we will tell you about additional charges at checkout.

11. Contact us
Zenocart LLC
1368 Metropolitan Ave, Bronx, NY 10462, United States
Phone: +1 718 749 7373
Email: contact@zenocartstore.com
Support hours: every day, 9 AM to 9 PM

12. Policy updates
We may update this Shipping Policy to reflect changes in law, carrier rules or our fulfillment partners. The "Last updated" date above shows the latest revision.